Refund policy

At CollectU, we take pride in delivering high-quality products and ensuring customer satisfaction.

If a product produced in a larger quantity does not meet expectations due to poor workmanship or quality concerns, CollectU will allow for one (1) exchange of the applicable product or sample.

If the replacement product still does not meet expectations after the initial exchange, CollectU will provide a refund for the applicable product amount. However, no additional replacement samples or exchanges will be issued beyond the one (1) exchange.

To qualify for an exchange or refund:

• Any concerns must be reported within 5 days of delivery.
• Supporting photos and a description of the issue may be requested.
• Products must not be altered or modified after delivery.

CollectU reserves the right to review all claims and determine eligibility for an exchange or refund.